We will accept returns on authorized items, that are unopened/unused party supplies, and balloons. For this you will need an RAN. Please note that any items returned will be subject to a 20% restocking fee unless notified otherwise.
Amount refunded will be for the items returned at current online price. Shipping expense is NOT included in refund.
Defective Product or Late Order:
If an order contains a defective product, or arrived late please contact (844) 72-CRATE to speak to a customer representative, we would be more than happy to provide a return label for the items to be returned. Once items are received we will issue a refund a partial/full refund INCLUDING shipping.
How to request a Return Authorization Number (RAN)
Processing for Refund:
Once we receive the items back, we will initiate a refund. Depending on your bank this may take (1-3) business days.